Refund Policy

At Shadiyog.in, we strive to offer a seamless experience for all our users. If, for any reason, you are unsatisfied with our services, we provide a refund policy for certain eligible cases. Please read our policy below to understand the terms and conditions for refunds.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• If you have purchased a premium membership but have not accessed any premium services.
• If there is a technical issue on our end that prevents you from using premium features.
• If you cancel your premium membership within 48 hours of payment and have not used any premium features during this time.

Please note that refunds are not applicable in the following cases:

• If you have already used premium services such as messaging or profile visibility boosts.
• If your account was suspended or terminated due to a violation of our Terms & Conditions.
• Any partial period of membership or pro-rata refunds.

2. Refund Process

To request a refund:

1. Contact Support: Email us at help@shadiyog.in with your registered email ID, transaction details, and reason for requesting a refund.
2. Review Process: Our team will review your request within 7 business days. If your request meets our eligibility criteria, we will process the refund.
3. Refund Timeline: Approved refunds will be processed within 10-15 business days, depending on your payment method.

3. Non-Refundable Services

Certain services, such as promotional offers, limited-time memberships, or one-time usage features (e.g., profile boosting or specific matchmaking events), are non-refundable.

4. Cancellation of Membership

You can cancel your membership at any time through your account settings. However, cancellation does not automatically entitle you to a refund unless you meet the eligibility criteria mentioned above.

5. Changes to the Refund Policy

We may update our refund policy from time to time. Any changes will be reflected on this page, and continued use of the platform after such changes constitutes your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at:

Email: help@shadiyog.in